Western Union
Global Experience

My role involved contributing to strategy development and monitoring the performance of a team of 16 designers. I enjoyed the challenge and the experience of managing a cross cultural team located in three different countries. I did my best to inspire cohesiveness in work as well as a friendly and collaborative environment to facilitate brainstorming and find the best solutions for a client that was in general very demanding. For example, in a workshop, I led the team’s effort to simplify the experience by reducing the number of clicks by almost 50% percent, which implied a major redesign effort. The resulting design proved so effective in easing the navigation experience that the client signed a new scope of work with us. I loved the opportunity to bring new ideas to help clients achieve its goals while not disrupting our given timelines and ensuring delivery of the best product, solution, and make users life easier.